At Ratnaasya, we want your shopping experience to be smooth, secure, and satisfying. If you face any issues, our return and refund policy is here to help you with clear steps.
🚚 Shipping Policy
- Delivery Time: 3–7 business days depending on your location.
- Payment: Prepaid orders only (UPI, cards, wallets). Cash on Delivery is NOT available.
- Shipping Charges:
- Free shipping on orders above ₹499
- ₹100 shipping charge on orders below ₹450
- Delivery Tip: Enter full address with house number, street, and landmark for smooth delivery.
- Damaged Parcel? Do not accept it. Contact us at +91 81079 11440 or support@ratnaasya.in.
❌ Cancellation Policy
- You may cancel your order before it’s shipped by contacting us via WhatsApp or email.
- Refunds are processed to your original payment method within 4–5 working days.
- Once the order is shipped, it cannot be canceled. Please initiate a return instead.
🔁 Return & Replacement Policy
You must contact us within 48 hours of delivery to request a return or replacement.
If the item is Damaged / Missing / Incorrect:
- Send a clear unboxing video (without cuts) showing:
- Shipping label with order ID
- Product being unboxed
- If verified, we’ll send a replacement free of cost.
- If the product is used or not in original condition, we may deny refund or replacement.
If You Don’t Like the Product:
- Request a return via WhatsApp or email.
- Exchange: We’ll give you a full-value coupon code to shop again.
- Refund: Shipping charges will be deducted, remaining amount refunded to your original payment method.
- Refunds are processed in 7–10 business days after quality check.
📦 Return Pickup & Self-Shipping
- Pickup available for orders above ₹499 (not valid for “Gift Boxes” or “Premium Gifts”).
- Otherwise, you’ll need to self-ship the product.
Self-Shipping Instructions:
- Pack items securely (preferably in original box).
- Use a reliable courier & share tracking details with us.
- ₹60 one-way shipping will be deducted from your refund.<