Privacy policy

Privacy Policy

Last Updated: June 25, 2026

Ratnaasya ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide customers with a seamless shopping experience. Our store is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on your interaction with our store, we may collect the following information:

Contact Information

Full name
Billing address
Shipping address
Email address
Phone number

Order & Transaction Information

Products viewed, added to cart, purchased, returned, exchanged, or cancelled
Order history
Payment confirmation details

Payment Information

Payments are securely processed through authorized payment partners such as Razorpay and Shopify Payments. We do not store complete debit card, credit card, UPI PIN, or banking credentials on our servers.

Account Information

If you create an account, we may collect:

Username
Password
Preferences and settings

Device & Usage Information

IP address
Browser type
Device information
Website activity and interactions
Cookies and similar technologies

Customer Support Information

Information you provide when contacting us through:

Email
WhatsApp
Phone calls
Contact forms

How We Collect Information

We may collect information:

Directly from you when placing orders or contacting us
Automatically through cookies and website technologies
Through Shopify and integrated services
Through shipping, payment, and analytics partners

How We Use Your Information

We use your information to:

Process Orders

Confirm purchases
Process payments
Ship products
Handle returns, refunds, and exchanges

Customer Support

Respond to inquiries
Resolve disputes
Provide order updates

Improve Services

Analyze website performance
Improve user experience
Personalize product recommendations

Marketing & Promotions

With your consent, we may send:

Promotional emails
Product updates
Special offers
Marketing communications

You may unsubscribe from marketing communications at any time.

Security & Fraud Prevention

We use information to:

Prevent fraudulent transactions
Verify orders
Protect customer accounts
Maintain website security

Legal Compliance

We may use or disclose information when required by applicable laws, legal processes, government authorities, or regulatory obligations.

Sharing of Personal Information

We may share information with:

Shopify

Our store is hosted by Shopify. Shopify may collect and process information necessary to operate and improve the platform.

Payment Providers

Including but not limited to:

Razorpay
Banks
UPI providers
Card processing networks

Shipping & Logistics Partners

To fulfill orders, we may share necessary delivery information with:

Delhivery
Blue Dart
DTDC
Ecom Express
Xpressbees
Shadowfax

Service Providers

Third-party providers assisting with:

Website operations
Customer support
Analytics
Marketing
Order fulfillment

Legal Authorities

Where required by law or to protect our legal rights.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences
Improve website functionality
Analyze website traffic
Support marketing efforts

You may disable cookies through your browser settings, although some website features may not function properly.

Children's Privacy

Our Services are not intended for children under the age permitted by applicable law.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove such information.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce agreements

Your Rights

Subject to applicable laws, you may request:

Access to your personal information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Withdrawal of marketing consent

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those websites independently.

International Data Transfers

Certain service providers, including Shopify, may process information outside India. Appropriate safeguards are used where required by applicable laws.