Refund policy

Refund & Return Policy

Last Updated: June 2026

At Ratnaasya, we strive to ensure that you are satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.

Return Eligibility

We have a 2-day return policy, which means you have 48 hours from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must be returned with all original packaging, tags, and accessories (if applicable).
Proof of purchase or order confirmation must be provided.
An unboxing video is mandatory for all return and exchange requests.

Returns requested after 48 hours of delivery may not be accepted.

How to Request a Return

To initiate a return, please contact us through:

Email: ratnaasya.support@gmail.com
WhatsApp/Phone: +91 8107911440

Return Address:

Ratnaasya
Kabirvan Society, Street No. 3
Near Jal Ganga Chowk
Sant Kabir Road
Rajkot, Gujarat – 360003
India

Please do not send products back without obtaining return approval from our support team. Unauthorized returns may not be accepted.

Return Shipping Charges

For approved returns, a fixed return handling fee of ₹150 will be charged to the customer.

The customer is responsible for ensuring that the returned product is packed securely to avoid damage during transit.

Damaged, Defective, or Wrong Products

Please inspect your order immediately upon delivery.

If you receive:

A damaged product
A defective product
An incorrect product

Order number
Clear product images
Packaging images
Mandatory unboxing video

Our team will review the case and provide an appropriate resolution.

Exchanges

Exchanges are allowed only if:

You receive the wrong product, or
You receive a damaged product.

A valid unboxing video is compulsory for exchange requests.

Exchange requests that do not include an unboxing video may be rejected.

Non-Returnable Items

Returns may not be accepted for:

Products damaged due to misuse, negligence, or improper handling by the customer.
Items returned without original packaging.
Products returned after the allowed return period.
Items without proof of purchase.
Requests without the required unboxing video.

Order Cancellation

Customers may cancel their order before it has been shipped.

To request a cancellation, contact us at:

Email: ratnaasya.support@gmail.com
WhatsApp/Phone: 8107911440

Once an order has been shipped, cancellation requests cannot be accepted.

Refunds

Once we receive and inspect the returned product, we will notify you regarding approval or rejection of the refund.

If approved:

Online prepaid orders will be refunded to the original payment method.
Cash on Delivery (COD) orders will be refunded to the customer's bank account after verification.

Refund processing time: