Shipping policy

Shipping Policy

Last Updated: June 25, 2026

Thank you for shopping with Ratnaasya. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During high order volume periods, sales events, or unforeseen circumstances, processing times may be slightly delayed.

Shipping Coverage

Currently, Ratnaasya ships within India only.

At this time, we do not offer international shipping.

Shipping Charges

Free Shipping

We offer Free Shipping on orders above ₹599.

Orders Below ₹599

Shipping charges, if applicable, will be displayed at checkout before payment.

Estimated Delivery Time

Once your order has been shipped, delivery generally takes approximately:

5–9 business days

Delivery times may vary depending on:

  • Customer location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Remote area delivery constraints

All delivery timelines are estimates and are not guaranteed.

Courier Partners

We work with trusted logistics partners including:

  • Delhivery

  • Blue Dart

  • DTDC

  • Ecom Express

  • Xpressbees

  • Shadowfax

The courier partner for your order is selected based on service availability and delivery location.

Order Tracking

Once your order has been shipped, tracking details will be provided through:

  • Email

  • SMS

  • Tracking page on our website

Customers can use the tracking information to monitor delivery status in real time.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Transportation disruptions

  • Natural disasters

  • Government restrictions

  • Courier network issues

  • Incorrect shipping information provided by the customer

Ratnaasya is not liable for delays caused by courier companies or circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address, phone number, or delivery information is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders returned due to incorrect information may require reshipping charges.

Ratnaasya shall not be responsible for delivery failures resulting from incorrect customer information.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us immediately.

Customers should report shipping-related issues within 48 hours of delivery or expected delivery date by providing:

  • Order number

  • Photographs (if applicable)

  • Relevant delivery details

Our team will work with the courier partner to investigate and provide an appropriate resolution.

Cash on Delivery (COD) Orders

Cash on Delivery (COD) is available on eligible orders.

COD orders may be subject to order confirmation before dispatch.

Ratnaasya reserves the right to cancel unverified COD orders.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests cannot be accepted.

For cancellation requests, please contact us as soon as possible.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Ratnaasya

Email: ratnaasya.support@gmail.com

Phone / WhatsApp: 8107911440

Support Hours: Monday to Saturday, 10:00 AM – 06:00 PM

Address:

Kabirvan Society, Street No. 3
Near Jal Ganga Chowk
Sant Kabir Road
Rajkot, Gujarat – 360003
India